A propos my past rants about the Tesla customer service here in Belgium, I just read this (highlights mine):

Tesla TSLA owners still love their vehicles, and the electric automaker still beats out competitors, according to a new survey by research firm Bernstein. But the company’s Achilles’ heel is its customer service.

Only 42% of customers described their service center experience as “excellent,” vs. 57% last time. Wait times for appointments have grown longer. Similar to our last survey, the service experience was especially weak outside the U.S. Perhaps most concerningly, recent service center users (those that had visited a center in the last 3 months) were less satisfied with their experience, experienced longer wait times for appointments, and had poorer rates of problem resolution — pointing to ongoing strain (and potential underinvestment?) in Tesla’s service network.

Tesla’s biggest problem is its customer service, according to a new Bernstein survey

This is spot on and it certainly applies in my case. Just a reminder, this is the breakdown of my current problems with Tesla:

• long waiting times to get in touch with the customer service
• asking me to pay for the replacement of the insecure key fobs or alternatively to disable the Passive Entry
• only recording the real-time location of the car while driving (but not when someone moves it away)
• setting up an arbitrary, unchangeable and absurd dashcam recording limit of 1 hour