Make the questions easy to answer

Written on 7 March 2017, 11:30pm

Tagged with: , ,

About a month ago I was asking MalwareBytes to stop making me think.
I recently read for the 3rd time Don’t make me think (but actually the first time the paperback version 🙂 ) and I found a reference to another excellent book: Forms that work: Designing Web Forms for Usability.
I am at Chapter 3 – Making questions easy to answer – and there is the exact same situation as the one I encountered last month. The heading is ‘Turn negative questions into positive ones’, and I take the liberty to post the relevant paragraph here:

Happy to see this kind of confirmation 🙂

PS – Go buy the book! 30 EUR well spent. And it also comes with a companion site:

3 usability principles about the users

Written on 21 January 2014, 03:49pm

Tagged with: , , ,

From the usability bible, now revisited:

1. Users don’t read, they scan pages.
2. Users take decisions based on trial and error. If they don’t get what they expect, they hit the ‘Back’ button; there is no penalty for being wrong.
3. Users are in hurry; they don’t read instructions. They don’t really care how the things suppose to work; if they find a way that works, they stick to it.

Image: Disney