Bad customer service from Tanita

Written on 7 February 2014, 09:55am

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Here is a short story about Tanita Weightcheckers and how NOT to provide a service:
– in the first days of January 2013 I bought a Tanita BC543 scale. It also came with a companion iOS app where you could save your data
– I used the scale + app on a regular basis (2-3 times/week) to track my measurements and improve my shape
– I also used the web interface ( to have a better view of the graphs

Google Play
Image: Google Play

– Now comes the ‘fun’ part: starting February 6th 2014, the iOS app is no longer working, the website redirects to an online store for scales, and, worst of all, all the measurement data is gone
tanita wait a moment

– I contacted the customer service via Twitter, the contact form and phone. They confirmed me by phone that all the data is deleted, and the iOS app is gone.