Tesla road trip 2019

Written on 1 September 2019, 12:00am

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Writing this post some months after the trip which happened in August 2019

2800km through France, Italy, Switzerland, Austria and Germany
The trip segments – 2773 km in total

The road trip was mostly ruined by a faulty piece – the chiller – which led to the AC not working for a few hundred kilometers in Southern France.

By ‘reduced’ it meant ‘not working’

Here are some notes that I sent to Tesla back then:

There are a number of shortcomings in the way Tesla provides support, I am detailing them below:

1) the alert message was simply wrong (the AC was not ‘reduced’ but simply not working anymore)

2) the alert message does not provide any indication on the next steps I could take (like the ones communicated on the phone 16 hours later). Why not put these troubleshooting steps on the console when the alert appears on the screen? Or, even better, send a ranger my way?

3) the waiting times for the call center are simply ridiculous. On 12th August I tried to reach the Tesla roadside assistance from 16:00 to 19:30, without any luck. This is simply unacceptable to me, since I had an emergency

4) the instructions received by phone are contradicting the ones from the Service Center. Not only they were wrong, but they put into danger my safety (by encouraging me to drive along in a potentially unsafe car) as well as the battery life (the Aix en Provence SC said that the battery could be irremediably damaged by continuing to drive)

5) Tesla mobility solutions are ineffective and inflexible. I understand that finding a loaner at 17:30 on the day before a national holiday in France is not easy, but Tesla should be more flexible and better prepared for such cases

6) the Tesla parts distribution network has a lot of room for improvement. Overnight delivery in Europe should be a lot easier than in the US, and in the worst case, you should have a clear indication when an ordered piece will arrive at the SC

7) your European branch seems to be significantly understaffed. I am talking about 1) call center staff 2) SC technical staff (it took almost 4 hours to diagnose the problem) and 3) SC customer support staff (the SC manager told me that he has very few people who could help me with the issue).

In the end, after more than two days of waiting and uncertainty, the Aix Service Center found a solution to my problem:

  • either the faulty piece ordered on 14th of August PM arrived on 16th of August AM from the Netherlands (15th of August is a bank holiday)
  • or (more likely if you ask me), the SC simply replaced the faulty piece in my car with a working one from a loaner, while waiting for the original piece to be delivered from the Netherlands.
One of these is the chiller

She learned at home…

Written on 5 August 2019, 08:59pm

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A 15 years-old girl living in one of the poorest regions in one of the poorest countries in Europe is abducted, sexually abused and eventually killed while hitchhiking on her way home. Authorities took 19 hours to locate her and secure unnecessary search warrants.

Yet somehow, a brainless Romanian politician finds it appropriate to avoid talking about the difficulties the people in rural Romania face when trying to commute or about the surreal delay of responding to an emergency call in an EU country. In an effort to shift the blame to the victim, EA says that she “learned at home not to get into strangers’ cars“.

Following the same logic, here are some more gems yet to be delivered by our genius politician:

  • the 0.8 billion people on Earth living in hunger should better eat their food. EA learned at home to finish her plate
  • the 0.6 billion youth people living in war zones should simply stay inside. EA learned at home to stay out of trouble
  • the 44 million European people suffering from depression should simply get over it. EA learned at home that depression is not a disease

I could go on, but I’m afraid she learned everything at home and there’s no more place left for her to learn new things.

https://unsplash.com/photos/fZ2hMpHIrbI

2048 winning strategy

Written on 1 August 2019, 06:48pm

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My simple strategy for winning 2048, the game that kept me busy the past couple of weeks:

  1. Never swipe up (*)
  2. Do everything possible to avoid the situation where you must swipe up (**)
  3. (*) When you can see the finish line, swipe up if needed
(**) In this situation, you must swipe up to continue
Two moves before the end
“You Win!” I was so excited I didn’t notice I could keep going…